JohnnoMcJohnno
Juniors
- Messages
- 2,359
Like many I'm sure, the pathetic performance at the Manly game and the subsequent "we just didn't turn up" from Widdop was the straw that broke the camel's back for me. I wrote to the Club and actually received a response. I didn't think I would - I felt better for having sent it because I had vented tot the people I thought might actually be interested enough to act.
Here is my email;
I believe I am entitled to a refund on my 2016 Red V Membership under Australian Consumer Law.
To quote the ACCC:
“You can ask for a replacement or refund if the problem with the product is major
What is a Major Problem?
A product or good has a major problem when:
it has a problem that would have stopped someone from buying it if they’d known about it
it is unsafe
it is significantly different from the sample or description
it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
A service has a major problem when:
it has a problem that would have stopped someone from buying it if they’d known about it
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation."
I’m confident you will agree last night’s performance indeed falls into the category of “a problem that would have stopped someone from buying it they’d known about it” , as well as “substantially unfit for its common purpose”.
Gareth Widdop is on record in the post game Press Conference saying they “didn't turn up".
You have my details. You swiftly take my money each month. Please use the same account to deposit my refund.
Really impressed with your email which takes a totally different tack to what most supporters churn out. It obviously forced the club to respond.
I was not disappointed by the club's response either. It was considered and rational. You may not agree with their response, but at least it show's not everyone in the club is a lunatic or oblivious to their obligations.