call the club and ask to speak to Michael McDonald. I am sure they would be interested in feedback.
I might just do that.
The club's facebook effort mirrors other parts of the membership/merchandising process.
For example ... just a week or two ago the minion responsible for monitoring the FB stream was caught out a little.
The club made some statement about the 2012 packs being ready for pickup and that they would be mailed to interstate members.
I asked if this extended to ticketed members who live interstate or just "interstate members" as in past years (not that it is a big deal to pick the pack up at a game). The grand statement was then edited to "interstate non ticketed" members (although I do not know why non ticketed members get theirs sent out and ticketed mebers do not although it is not a big deal).
There was also an addition to the grand statement that the packs would be available at all trial games and the first few home games (although nobody knows which venue they shall be at).
I replied to this one to check that the packs would be available at the trial in Perth (although it should have been a redundant question based on the earlier grand statement).
I could have been knocked over with a feather when the grand statement was edited again to say that the packs would be available at the trial against the trainwreckers and at 50uff$ Grand Final.
I guess the problem is that I will follow the team as I long as I live but I tend to get the shits with the ongoing general incompetence and amateurism which tend to be hallmarks of our membership and merchandising systems.