Help

[hewi]

Hi everyone, I have been posting for years as hewi. Yesterday something happened to my iPad and I was locked out and my password wouldn’t open the account and I could not get a password reset. The only thing I could do was open a new account as hewi747 but I’d really like my old account back but I’m unable to contact any moderators or anyone who can help me. Any ideas would be welcome? Many thanks

 

[Centralcoastdragon2]

Happened to me years ago. Thats why I have a 2 on my name. All good. You can probably search for Hewi to see your old posts. Good luck.

 

[SBD82]

@co

Hi everyone, I have been posting for years as hewi. Yesterday something happened to my iPad and I was locked out and my password wouldn’t open the account and I could not get a password reset. The only thing I could do was open a new account as hewi747 but I’d really like my old account back but I’m unable to contact any moderators or anyone who can help me. Any ideas would be welcome? Many thanks

Hey mate.

You’re more likely to find support in this thread:

Forum Upgrade and Support

As you may have noticed, we've just upgraded our forum software to the latest major version. There are some new features that come with the new software, and we'll highlight these over the next few days. Just like any major upgrade there are likely to be teething issues, but we'll work through...

forums.leagueunlimited.com

TooheysNew is the person that you probably want to speak to in there, although they might point you to someone else.

 

[muzby]

I’ve lost the login to my Old Timer alt, hoping I can follow the same process.

 

[hewi]

I’ve given up and will just have to use the new account and start again

 

[Willow]

Hi everyone, I have been posting for years as hewi. Yesterday something happened to my iPad and I was locked out and my password wouldn’t open the account and I could not get a password reset. The only thing I could do was open a new account as hewi747 but I’d really like my old account back but I’m unable to contact any moderators or anyone who can help me. Any ideas would be welcome? Many thanks

You're not really providing enough detail. Have you tried clicking on the forgotten password link? It sends an email so you can reset your password that way.

If you still have the same email address, this will be an easy solution.

You are able to contact moderators by email at [email protected] or in the forum support thread (this link has already been posted, thanks @SBD82 ) but it doesn't look like you've tried to do that.

Please note that by posting randomly in the forums in the hope that a moderator or Admin will stumble across your post rarely works and isn't the right way to resolve these things. Sending an email or posting in the aforementioned forum support thread are your best bets.

 

[hewi]

You're not really providing enough detail. Have you tried clicking on the forgotten password link? It sends an email so you can reset your password that way.

If you still have the same email address, this will be an easy solution.

You are able to contact moderators by email at [email protected] or in the forum support thread (this link has already been posted, thanks @SBD82 ) but it doesn't look like you've tried to do that.

Please note that by posting randomly in the forums in the hope that a moderator or Admin will stumble across your post rarely works and isn't the right way to resolve these things. Sending an email or posting in the aforementioned forum support thread are your best bets.

Yes I tried to reset the password but it said account unknown, then I emailed the forum asking if they could help and got no response. Posting here was my last idea

 

[Willow]

Yes I tried to reset the password but it said account unknown, then I emailed the forum asking if they could help and got no response. Posting here was my last idea

Sorry but none of that was received. Try sending the email again and check the address is correct.
The account unknown part doesn't make sense. As long as the email address you used when joining the forum is still active, you will be able to reset.

 

[hewi]

Your help is truly appreciated however I only have one email address so I opened a new account using that with a different name , that’s hewi747 so when I try to reset the password it only does it for the new account.

 

[Willow]

Your help is truly appreciated however I only have one email address so I opened a new account using that with a different name , that’s hewi747 so when I try to reset the password it only does it for the new account.

The two accounts have different email addresses. hewi747 is different to hewi.

It's not possible to open a new account with the same email address.

Send us an email to [email protected] and we'll try to verify it for you.

 

[hewi]

Thanks again. Have emailed as suggested am confused about the second email address.

 

[Willow]

No worries hewi, I'll do what I can within the security protocols. But you definitely signed up with a different email as hewi some years ago. The system simply doesn't allow one email address for two accounts.

Expect a reply to your email within the next few days.