Printer recognised but not scanner (same device)

[T-Boon]

Since updating to latest Windows I can print but not scan as it says "scanner not connected". ITS THE SAME DEVICE?
Anyone?
Upgrading software that does not need to be updated should never be done. It is a trap.

 

[Twizzle]

Upgrading software that does not need to be updated should never be done. It is a trap.

Looks like you're screwed if you don't want to reload the driver, must be a conspiracy against you.

 

[T-Boon]

what's a driver?

 

[T-Boon]

Nah, seriously I rang Geekstoyourdoor and got a quote which made me sick so I worked out the issue. Which I did.

 

[Parra]

Nah, seriously I rang Geekstoyourdoor and got a quote which made me sick so I worked out the issue. Which I did.

Heard a bloke on the radio yesterday describe Geeks To You as a franschise bought by people who couldn't land a job with anyone else.

 

[Willow]

Since updating to latest Windows I can print but not scan as it says "scanner not connected". ITS THE SAME DEVICE?
Anyone?
Upgrading software that does not need to be updated should never be done. It is a trap.

I had this happen. It's a hardware issue.
Open your computer and remove your hard drive. It'll reset itself after 12 hours. Then put it back into your computer.
If it doesn't work the first time, don't worry. Sometimes you have to repeat the process 3 times to make it work.