Different kind of Rabbit
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Does anyone here actually know how to get through to these people if you have an issue?
I bought a house around 18 months ago and at the time I was told that it had been rented out for the previous two years and that the tenants had got the NBN connected, so the house was NBN ready.
At my previous house, I had Cable broadband supplied by Telstra through the Foxtel cable. When I moved into the new house I found that I could still be connected in this way and that the connection speed was as quick as the NBN. The cable connection was also cheaper and so I decided to stay with it.
At the beginning of the year I heard about a new provider called My Republic who charge a flat rate $60 for unlimited data and top speed. I thought this was a decent deal and so I signed up. They contacted the NBN co and were told that I was set up to go and so they sent out a modem and gave me the go ahead to connect.
Problem is that unbeknownst to the previous owner or I, the people who rented my house from the previous owner, had taken most of the NBN equipment with them.
So for the previous six months, I've been talking with this My Republic mob, trying to get them to send out someone from the NBN co to fix the issue. Seems that NBN are ok when dealing with new connections but can't get their head around the fact that they need to come out and supply me with just the parts of my connection that are missing. Its not that I'm trying to get it done for free... I've told them I will pay for whatever I need, they just flat out don't seem to have the systems place to come out and provide a partial connection. Luckily, during this time I've maintained my Telstra cable connection and so I haven't been without internet. Last Friday I received an SMS on Friday from Telstra to tell me that they are cutting off cable broadband in my area at the end of next week. This is literally the first I've heard of it and I now have one week to sort it out.
I had a chat to Telstra last week to see if they could get some traction with the NBN co for me, but they seem to be hitting the same brick wall as My Republic and so it seems that I am stuck.
Anyone had a similar situation? Did you manage to find a way out of it?
I bought a house around 18 months ago and at the time I was told that it had been rented out for the previous two years and that the tenants had got the NBN connected, so the house was NBN ready.
At my previous house, I had Cable broadband supplied by Telstra through the Foxtel cable. When I moved into the new house I found that I could still be connected in this way and that the connection speed was as quick as the NBN. The cable connection was also cheaper and so I decided to stay with it.
At the beginning of the year I heard about a new provider called My Republic who charge a flat rate $60 for unlimited data and top speed. I thought this was a decent deal and so I signed up. They contacted the NBN co and were told that I was set up to go and so they sent out a modem and gave me the go ahead to connect.
Problem is that unbeknownst to the previous owner or I, the people who rented my house from the previous owner, had taken most of the NBN equipment with them.
So for the previous six months, I've been talking with this My Republic mob, trying to get them to send out someone from the NBN co to fix the issue. Seems that NBN are ok when dealing with new connections but can't get their head around the fact that they need to come out and supply me with just the parts of my connection that are missing. Its not that I'm trying to get it done for free... I've told them I will pay for whatever I need, they just flat out don't seem to have the systems place to come out and provide a partial connection. Luckily, during this time I've maintained my Telstra cable connection and so I haven't been without internet. Last Friday I received an SMS on Friday from Telstra to tell me that they are cutting off cable broadband in my area at the end of next week. This is literally the first I've heard of it and I now have one week to sort it out.
I had a chat to Telstra last week to see if they could get some traction with the NBN co for me, but they seem to be hitting the same brick wall as My Republic and so it seems that I am stuck.
Anyone had a similar situation? Did you manage to find a way out of it?