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Non Footy Chat Thread II

parra pete

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20,684
Many one else had recent experience with queries and Telstra, just got my bill.
Name correct , but address is somewhere in Melbourne, no biggie I guess
Been to NZ, charged for the $5 roaming and also for $100 of calls etc which should nave been covered
Then charged for Netflix which I have never ordered.

Easy I thought, contact them. Phone now tells you due to coronavirus, shortstaffed and not doing phone queries. Tried Internet, told only doing queries via the app.

Downloaded app, checked all details, the hit message, won't download as obviously too many trying to use it.

Typical friggin Telstra, I understand a number of companies are currently seeking to take their business elsewhere due to problems with dealing with them, not surprised. Only time I had any luck was when I got answered by someone in Pasadena who actually spoke English and knew what to do.

Rant over , using the pandemic to cut back on service is weak as.

 

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