How old is the house? When you say the builder has disappeared, I'm assuming it's a recently built house, potentially covered under the 5 or 7 year builders warranty or however long the period is these days... Surely Dept. Of Fair Trading could give you some advice...I need some help!
The imbecile who built the house that we bought thought that it would be a good idea to:
* install drains in the garden that sit about one inch above the lawn (meaning that the water can't actually flow into the drain); and
* make the seep holes on the exterior of the house sit below the level where water sits, after extensive rain.
This has already resulted in one room in our house flooding (back in February, when we had two weeks of non-stop rain).
I have no idea how to begin to have this rectified.
The builder has disappeared off the face of the planet.
My question is - who should I enquire with to fix it?
I have spoken to a few landscapers, and they say they can't help.
Some people have advised that I would need to engage the services of a civil engineering firm.
I have no idea which sort of professional we should ask for help with this.