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Non Footy Chat Thread II

Twizzle

Administrator
Staff member
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155,368
But that you're very sorry to have hurt their feelings.

yeh
rofl.gif
 
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19,724
Wtf???

I get an email from iiNet declaring that they're disappointed that I contacted the TIO with my issue, and that all I needed to do was call them to have it rectified!

Where the hell do they get off?????

/Rant

Tell them they should be grateful that you didn't contact your nan first. And if they keep being disappointed, I'm happy to ring them for you and tell them to stick it.
 
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19,724
Tbf Eele is just one person. How does his disappointment compare to that of the thousands of iinet employees? Maybe some gift baskets are in order.

Most of the chaps you'll end up talking to at iiNet are in South Africa these days.

I've generally had positive experiences with them...however there's been a separate cable network in the ACT for many years, and the VDSL2 service works quite well....frigged if I'm switching to full NBN.
 
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42,876
Most of the chaps you'll end up talking to at iiNet are in South Africa these days.

I've generally had positive experiences with them...however there's been a separate cable network in the ACT for many years, and the VDSL2 service works quite well....frigged if I'm switching to full NBN.
I didn't realise anyone had a choice. Are there other places that do? My net has gotten worse since switching but I'm with dodo.
 
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19,724
I didn't realise anyone had a choice. Are there other places that do? My net has gotten worse since switching but I'm with dodo.

You won't have a choice if you only have the traditional copper wire phone connection at present. In the ACT Transact set up their own cables to houses starting in the late 1990s (some fibre optic, some other shit). iiNet bought out Transact a few years back.
 
Messages
42,876
You won't have a choice if you only have the traditional copper wire phone connection at present. In the ACT Transact set up their own cables to houses starting in the late 1990s (some fibre optic, some other shit). iiNet bought out Transact a few years back.
Gotcha. I know I didn't have a choice. It streams better since switching but seems to drop out more often. But it was never very good.
 

Eelementary

Post Whore
Messages
57,872
You should respond to the email and explain that if they did their job you would not have had to contact the TIO. Its their fault

I responded, and kind of lost my shit.

I told them that I demand the issue to be fixed, and all my money to be credited back to me (I've spent nearly $1,000 trying to get it fixed, including the charges they keep charging me with, the cost of an electrician to look at the wiring [which was fine to begin with], mobile phone bills, etc), or I will sue them.

Probably a stupid move, but I can't believe the hide on them to get shitty at me for contacting the TIO!
 

Eelementary

Post Whore
Messages
57,872
Most of the chaps you'll end up talking to at iiNet are in South Africa these days.

I've generally had positive experiences with them...however there's been a separate cable network in the ACT for many years, and the VDSL2 service works quite well....frigged if I'm switching to full NBN.

I will say that the purple I've spoken to at iiNet have, by and large, been very good.

But I was shocked to read the email that gets cranky because I complained to the TIO.
 
Messages
42,876
I responded, and kind of lost my shit.

I told them that I demand the issue to be fixed, and all my money to be credited back to me (I've spent nearly $1,000 trying to get it fixed, including the charges they keep charging me with, the cost of an electrician to look at the wiring [which was fine to begin with], mobile phone bills, etc), or I will sue them.

Probably a stupid move, but I can't believe the hide on them to get shitty at me for contacting the TIO!
I don't blame you. I would be livid with that sort of response after what you've been through. Although I also think you would be wise to keep bandwagon's advice in mind. Not because they deserve to be treated with any respect but because it's a good way to get what you deserve. Not that I would have the patience.
 

Eelementary

Post Whore
Messages
57,872
I don't blame you. I would be livid with that sort of response after what you've been through. Although I also think you would be wise to keep bandwagon's advice in mind. Not because they deserve to be treated with any respect but because it's a good way to get what you deserve. Not that I would have the patience.

It was great advice - I agree with Barry completely.

I don't believe that going ballistic and swearing or being rude will get you anywhere.

But I gave them time to help me, and they refused.

I gave them a warning, with a deadline, that I'd contact the TIO if they did not act quickly.

And they responded by stating how disappointing it was that I complained!

I could not believe the gall of the merkins!
 

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