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At the RTA?
I don't believe it. I once had a woman take three attempts to get the address on my licence renewal correct.
Strange thing was.. The address was correct on the licence I was renewing.
they refurbed our new one up here at Tweed, its called Service NSW and does a heap of things besides RTA stuff, they do boat licenses and other shit as well.
Its well fitted out with lounges to sit while you wait, you can also renew online with your credit card as they have a bank of computers in there
renewed my license last time it took only a few minutes so the major changes they made seem to have paid off and they had staff every where,
the previous RTA we had was a joke, normally took about an hours to register a car of new license as the lines were ridiculous