Membership Renewals

[Hellsy]

Worked fine for me and I renewed 4 memberships in 1 hit

 

[parraitdoesmatta]

I am unsure if anyone on here can help, but I renewed our seat early this month on the phone and gave my credit card details and asked for 2 additional seats to our current seating area, yet the 4 tickets I have purchased are yet to be charged to my credit card, is this normal as I do not want to lose the seats I have had.

 

[MarkInTheStands]

Worked fine for me and I renewed 4 memberships in 1 hit

Then hopefully they have finally fixed it.

 

[JessEel]

Renewed. sigh. so broke


FYI

 

[btaag]

Renewed over the phone in what was a pretty painless process - 5th year since coming back home, and want the season to start this Saturday!!!

 

[beagle]

Then hopefully they have finally fixed it.

Must have been under $500, right? ;-)

 

[scottyeel]

I am unsure if anyone on here can help, but I renewed our seat early this month on the phone and gave my credit card details and asked for 2 additional seats to our current seating area, yet the 4 tickets I have purchased are yet to be charged to my credit card, is this normal as I do not want to lose the seats I have had.

I renewed the 2 we already had and tried to purchase another 2.
Our regular seats were taken off our credit card straight away and we have to wait to see if the others we want will be available so they haven't charged us for them yet.

 

[SDM]

Is it really membership renewal time?

I am still confused, how about another 400 emails to remind me.

 

[WaznTheGreat]

Is that 5132 just ticketed or all memberships combined?

 

[WaznTheGreat]

Never mind i have the answer now,muuhahaha :badgrin:

 

[JoeyJoJo83]

Is it really membership renewal time?

I am still confused, how about another 400 emails to remind me.

:lol: I just renewed today, hoping they can leave me alone now.

 

[Mickyd39]

:lol: I just renewed today, hoping they can leave me alone now.

They wont.

i renewed mine at the start of the month and i'm still getting emails asking me to renew.

I don't mind at least they are being pro active about getting people to renew.

 

[Jodeci]

They wont.

i renewed mine at the start of the month and i'm still getting emails asking me to renew.

I don't mind at least they are being pro active about getting people to renew.

I think you will find they are emailing the database in general

So whether you have renewed or not, you will get the email

The girls in the office are not going to personally email you, please..... (speaking in general)

 

[Maroubra Eel]

I have heard from a pretty reliable source that the club is going to issue refunds to all members for the 2010 season. And so they should!

Anyone else heard this?

 

[Stagger eel]

I have heard from a pretty reliable source that the club is going to issue refunds to all members for the 2010 season. And so they should!

Anyone else heard this?

that would of been a rumour that started around your neck of the woods...:lol:

 

[bartman]

I think you will find they are emailing the database in general

So whether you have renewed or not, you will get the email

The girls in the office are not going to personally email you, please..... (speaking in general)

I received a thank you letter in the mail this week, acknowledging my renewal etc etc.

So there is some system that tracks renewals and then triggers automated thank you letters (which is nice and fine).

It wouldn't be too hard I'd imagine for someone with the know how to adjust the tracking software/system to automatically trigger the removal of an renewed member's email address from these batch of daily renewal reminders, once they were (obviously) irrelevant to that member...

Requires some effort to be made, and the resource of someone who knows how to do things - but imo the idea/suggestion shouldn't be automatically dismissed or be beyond consideration as an improvement for the process this time next year.

 

[Maroubra Eel]

I received a thank you letter in the mail this week, acknowledging my renewal etc etc.

So there is some system that tracks renewals and then triggers automated thank you letters (which is nice and fine).

It wouldn't be too hard I'd imagine for someone with the know how to adjust the tracking software/system to automatically trigger the removal of an renewed member's email address from these batch of daily renewal reminders, once they were (obviously) irrelevant to that member...

Requires some effort to be made, and the resource of someone who knows how to do things - but imo the idea/suggestion shouldn't be automatically dismissed or be beyond consideration as an improvement for the process this time next year.

It's quite easy. But I couldn't be bothered saying anything earlier.

 

[Glenn]

I received a thank you letter in the mail this week, acknowledging my renewal etc etc.

So there is some system that tracks renewals and then triggers automated thank you letters (which is nice and fine).

It wouldn't be too hard I'd imagine for someone with the know how to adjust the tracking software/system to automatically trigger the removal of an renewed member's email address from these batch of daily renewal reminders, once they were (obviously) irrelevant to that member...

Requires some effort to be made, and the resource of someone who knows how to do things - but imo the idea/suggestion shouldn't be automatically dismissed or be beyond consideration as an improvement for the process this time next year.

At least I know it is just not me getting renewal e-mails.
If they have a list of members they can access, surely they can alter that list as a member renews.

 

[PB]

At least I know it is just not me getting renewal e-mails.
If they have a list of members they can access, surely they can alter that list as a member renews.

I could be totally wrong but i think the emails coming out are via a third party who probably hold the database on behalf of the club, thats how it appeared when i "unsubscribed" - (I don't mind getting emails from the club asking me to renew - but please don't insult my intelligence by suggesting that a different player is sitting there typing out a new yet remarkably similar message each day).

Maybe the "thank you's" are coming direct from the club?

 

[mickdo]

f**k you lot are a pack of whingers. It's a bloody membership recruitment drive... of course they're going to send plenty of emails out! Who cares what player has their name on each one...