Make sure you actually speak to someone about it PG and don't settle for a "call back".
A few people have tried to contact the club over season tix and what not over the last few weeks and told they'd be called back and are still waiting for that call til this day.
Yes I know its a busy time of year for the office I do understand that, but its just a common courtesy that if you say you will call, that you do
I don't think they people at the club wake up in the morning and think "customer." (After working in customer service for years, it just gets drilled into you until it becomes 2nd nature)
*end rant*