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Getting my foot in the door, IT Help Desk

Generalzod

Generalzod

Immortal
Messages
32,083
I worked as a IBM mainframe operator For 27 years my skills are a bit if of everything networking restarting printer, are starting CICS terminals , job track automation, learned JCL programming language, unfortunately They outsourced my job…so that was the end of my IT career also I had enough with night shift…It’s incredible I paid $4000 to do a computer course in 1986 Control Data institute at St Leonard’s..h the memories.

Ruby have you done an MCSA course?
 
Ruby Roundhouse

Ruby Roundhouse

First Grade
Messages
8,352
Generalzod said:
I worked as a IBM mainframe operator For 27 years my skills are a bit if of everything networking restarting printer, are starting CICS terminals , job track automation, learned JCL programming language, unfortunately They outsourced my job…so that was the end of my IT career also I had enough with night shift…It’s incredible I paid $4000 to do a computer course in 1986 Control Data institute at St Leonard’s..h the memories.

Ruby have you done an MCSA course?
Click to expand...

I think they have been replaced with Azure. On my list for sure.
 
Ruby Roundhouse

Ruby Roundhouse

First Grade
Messages
8,352
***
Hi Ruby,

Thank you for showing some interest to come on board with ***, you’ve been an outstanding applicant through the whole process. 

Therefore, it is our pleasure to offer you a full-time role for the position of
Help-Desk Support Level 1 & 2 technical consultant with ******, conditional on a reference check.

Position: You will be working as a
Help-Desk Support Level 1 & 2 technical consultant and reporting to the Operations Manager
Working Hours: Monday to Friday, 8:30am – 5pm.

Compensation: We will be offering you an annual gross salary of *****
ex Super, with payment to occur on a fortnightly basis.

Your expected starting date is 11/4/22,
***
That is some good feedback, I can't wait to start. I asked him for some reading/study on company software, and he gave me heaps of stuff (16 areas) to look into for the next 2 weeks.

I really appreciate the help and support guys, honestly, thank you! :D
 
I

Incorrect

Coach
Messages
11,828
Ruby Roundhouse said:
***
Hi Ruby,

Thank you for showing some interest to come on board with ***, you’ve been an outstanding applicant through the whole process. 

Therefore, it is our pleasure to offer you a full-time role for the position of
Help-Desk Support Level 1 & 2 technical consultant with ******, conditional on a reference check.

Position: You will be working as a
Help-Desk Support Level 1 & 2 technical consultant and reporting to the Operations Manager
Working Hours: Monday to Friday, 8:30am – 5pm.

Compensation: We will be offering you an annual gross salary of *****
ex Super, with payment to occur on a fortnightly basis.

Your expected starting date is 11/4/22,
***
That is some good feedback, I can't wait to start. I asked him for some reading/study on company software, and he gave me heaps of stuff (16 areas) to look into for the next 2 weeks.

I really appreciate the help and support guys, honestly, thank you! :D
Click to expand...
Good stuff, congratulations!!

Good time to start a new gig too, with Easter and ANZAC Day public holidays coming up you've got 3 four day weeks to ease in to it!!!
 
Ruby Roundhouse

Ruby Roundhouse

First Grade
Messages
8,352
Incorrect said:
Good stuff, congratulations!!

Good time to start a new gig too, with Easter and ANZAC Day public holidays coming up you've got 3 four day weeks to ease in to it!!!
Click to expand...

Thank you!

I have already started learning their ticketing system, I'm just waiting for a trial, so I can use it with my server, as well as Automate, which seems like a powerful remote monitoring and management platform.

Then some VOIP, 365 admin, Intune, Azure AD, Unifi, TeamMate, SMPT, Linux, Azure VM, Veam and some others.

I got 2 weeks, so my goal is to get stuck right in. There is an opportunity in 6 months to become a Senior Tech when they bring on more people, so that will be one of my goals here. :)
 
Dogs Of War

Dogs Of War

Coach
Messages
12,718
Ruby Roundhouse said:
Thank you!

I have already started learning their ticketing system, I'm just waiting for a trial, so I can use it with my server, as well as Automate, which seems like a powerful remote monitoring and management platform.

Then some VOIP, 365 admin, Intune, Azure AD, Unifi, TeamMate, SMPT, Linux, Azure VM, Veam and some others.

I got 2 weeks, so my goal is to get stuck right in. There is an opportunity in 6 months to become a Senior Tech when they bring on more people, so that will be one of my goals here. :)
Click to expand...

Sounds like you landed at the right place to start.
 
nöyd

nöyd

Moderator
Staff member
Messages
9,808
Ruby Roundhouse said:
***
Hi Ruby,

Thank you for showing some interest to come on board with ***, you’ve been an outstanding applicant through the whole process. 

Therefore, it is our pleasure to offer you a full-time role for the position of
Help-Desk Support Level 1 & 2 technical consultant with ******, conditional on a reference check.

Position: You will be working as a
Help-Desk Support Level 1 & 2 technical consultant and reporting to the Operations Manager
Working Hours: Monday to Friday, 8:30am – 5pm.

Compensation: We will be offering you an annual gross salary of *****
ex Super, with payment to occur on a fortnightly basis.

Your expected starting date is 11/4/22,
***
That is some good feedback, I can't wait to start. I asked him for some reading/study on company software, and he gave me heaps of stuff (16 areas) to look into for the next 2 weeks.

I really appreciate the help and support guys, honestly, thank you! :D
Click to expand...
Must feel good to receive a letter like that, my missus is currently out of work, not through lack of trying, hoping she gets to see a letter like this real soon.

All the best 👍
 
Ruby Roundhouse

Ruby Roundhouse

First Grade
Messages
8,352
nöyd said:
Must feel good to receive a letter like that, my missus is currently out of work, not through lack of trying, hoping she gets to see a letter like this real soon.

All the best 👍
Click to expand...

It does! Will feel even better once the contract is signed.

It's hard out here, but a change to IT was the best move.

I hope your wife finds something soon.
 
Generalzod

Generalzod

Immortal
Messages
32,083
I’m so happy for you to Ruby Tuesday, congratulotions. use this opportunity to open more doors..
 
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