Help on Membership mess!

[BB73]

Don't listen to me, mate, I'm just mucking around.

Other than emailing and calling I'm not sure what to do. Maybe take the seat home with you after each game then the next week you wont have to line up for tickets to get a seat that you have already got.

**EDIT**... Listen to BB. He is a gun.

BB is a she, and when dealing with the Eels office sometimes I wish I had a gun!!

 

[salvy71]

They copped a bagging on their facebook page last thursday when they posted about a membership drive on the footy show and to join up ....all they got was 1 complaint after another ....and they've probably ignored all of them .

 

[Maroubra Eel]

Did the club sort it out for you today Blue Eel?

 

[Eels Dude]

Several people questioned this on Phil Rothfield's blog today and apparently he rang Roy to find find out what was going on and apparently Roy is looking into it. So I guess we'll ask hasman when he's next on how it's coming along.

I was reading comments on the Eels Facebook page earlier and there's a stack of comments from people complaining about the same thing, a lot of people who've purchased memberships are not happy at all.

 

[parra-matters]

the membership dept has had a lot of changes in personel i believe, time to get someone to head membership, pay them well and keep them at the club to get systems in place so this doesn't happen.
If i treated my loyal regular customers like some of our members have been treated i'd be out of business pretty quick.

 

[BlueEel]

Did the club sort it out for you today Blue Eel?

No , I will ring them today to see what they say. I sent my details to Phil Rothfield as well. Sent an email yesterday morning to the membership department , no response.

 

[ParraAds]

Yes there were a lot of mentions about this and the online store in Rothfield's blog.

Anyone know when the store is likely to come online? This year?

 

[Maroubra Eel]

If all this was going on at another club it'd be funny.

 

[salvy71]

No , I will ring them today to see what they say. I sent my details to Phil Rothfield as well. Sent an email yesterday morning to the membership department , no response.

Not surprised .......the email address seems to be a ghost town ...

 

[stuke]

I'm in the same situation, keep getting fobbed off with the Friday line as well. I'm ready to demand a refund. How hard can it be to organise a membership package that was paid for in November??

 

[Maroubra Eel]

If you want to get anything dome about it your best best is to contact the NRL headquarters. It sounds like the club aren't going to do anything unless pushed.

 

[Captain BF]

http://www.parraeels.com.au/default.aspx?s=newsdisplay&id=49227&message-to-eel-for-life-members

An apology to members on the website.

 

[Eels Dude]

I don't think it's just Regional members and Swarm members they need to apologize to. The issue raised by the OP in this thread, and backed up by others, was still not acknowledged.

 

[Maroubra Eel]

At least it's all fixed finally.

 

[Maroubra Eel]

I'm guessing they will probably do something for all those affected as a gesture of goodwill.

 

[Suitman]

I'm guessing they will probably do something for all those affected as a gesture of goodwill.

Dinner at the Firehouse?

Suity

 

[Maroubra Eel]

Dinner at the Firehouse?

Suity

Or a yellow cap.

 

[Suitman]

Or a yellow cap.

Bingo!!

 

[parra-matters]

http://www.parraeels.com.au/default.aspx?s=newsdisplay&id=49227&message-to-eel-for-life-members

An apology to members on the website.

Took 3 weeks for them to say sorry? um....

 

[salvy71]

Apology to regioneels members ? I'm assuming they are members from country regions ? I guess that explains why I haven't received my pack .....living in the back o toony leaves me isolated .