I hate the shifts, earliest start is at 5am, latest finish at 8pm
I hate the fact I have no desire, interest or skill to move into IT but management keeps pushing me to join the equipment team.
I hate saturday shifts.
But the killer is copping abuse from travel agents all day long who ring us for assistance but then seem to just yell, swear and degrade us when the system doesn't work. The only satisfaction I get is pointing out the problem is user error :lol:
I hate how managemnt take stats on everything we do and print these out regularly. We are monitored on how many calls we answer, how long we are on each call, how long we put an agent on hold etc how long it takes for us to pick up the next call after hanging up. It has created a completely unsociable work environment where ppl sit at there desk waiting to pick up as many calls as possible so as to to keep your stats at an acceptable level.
I hate how friday drinks means grab a beer and sit at your desk and answer ph calls.
And I hate howe it just took me 15mins to type this post because I had to type it up between taking ph calls
![Frown :( :(](/data/emoji/2639.png)