Self service checkout

[ElectricEelMan]

You hate waiting in lines, yet I still wait in line to use a self service checkout.

I have never waited for a self service. You just shop at the wrong time.

 

[Willow]

Its not the checkouts that are the problem, its the dopes who don't know how to use them.

Yeah... but... those dopes are the customers. Most people know how to use self service but mistakes happen. For some time there has been suggestion that accidental theft is happening on a regular basis and the staff get blamed by management for not policing it well enough. The staff aren't dopes either btw.

And it looks like this suggestion has some backing. In the UK, at least one department store chain is doing away with self service and plenty of other retail chains are moving towards ditching it as well. They say it's in the interest of customer service, but it's more likely that self service is costing them too much in lost stock.

"Australian retailers are losing $15 million in stock every single day," Jana Bowden, a professor in marketing and consumer psychology at Macquarie University's business school, said.

Why Aussie supermarkets won't go back on self-service checkouts

www.9news.com.au

 

[Willow]

What a con job these self service checkouts are, why aren’t consumers given a discount for using them, after all we are doing the Supermarkets job

Yep. But I'd rather stop sacking staff and simply pay a decent wage. The consumer becomes an unpaid checkout operator. It's incredible how many are happy to work for nothing in the interest of corporate profits.

 

[AlwaysGreen]

The other problem is the set up. They were originally designed for shoppers with baskets with a small space to suit. Less items means less mistakes.

Now you get a lot of trollies going through. More items more mistakes and in a crowded space.

They won't get rid of them but they need to look at how they are configured.

I have heard they are developing a system where you scan your items by phone as you put them in your trolley and then pay by phone when finished.

 

[pennywisealfie]

Self Service checkouts are awesome. They just need to get rid of that "place the item in the bagging area" until they can get it right.

 

[horrie hastings]

Easy for you to say every supermarkets got them now....Tha's why I like shopping at Aldi.

Even Aldi have some small self serve checkouts now, well the one at Marrickville Metro does at least.

 

[mave]

Numerous Aldis have them. With more on the way.

There are also numerous supermarket chains overseas (UK and US) actively looking to remove the Self checkouts.

In 2-3 years we will follow suit, to a point, and end up with a much healthier mix of manned checkouts, and the self checkouts, at least in the suburban stores.

Inner city stores will never go back imo.

 

[Chins get the wins]

What a con job these self service checkouts are, why aren’t consumers given a discount for using them, after all we are doing the Supermarkets job

I make huge savings everytime I use them

 

[Generalzod]

I make huge savings everytime I use them

I bet you do lol

 

[morton's beanie]

What a con job these self service checkouts are, why aren’t consumers given a discount for using them, after all we are doing the Supermarkets job

Good thing you're on the ball or these new fandangle self checkouts might've become common place for 20 years.

 

[blue bags]

This issue is an outrage
Makes me so angry

 

[The Silverdale Phantom]

The tech is being developed and is coming, no checkouts at all.

Products will contain sensors in the packing and it will talk to your credit card as you trolley out.

All good except as we know, the hackers will have a field day.

Cash is still king or queen or whatever.

 

[Generalzod]

The tech is being developed and is coming, no checkouts at all.

Products will contain sensors in the packing and it will talk to your credit card as you trolley out.

All good except as we know, the hackers will have a field day.

Cash is still king or queen or whatever.

yeah I’ve heard about that technology actually it was talked about when iwas working for a major food retailer 10 years ago in their IT department , believe me they would have done it a lot quicker but management noticed how shrinkage has affected their bottom line with the self serving checkouts, noticed how Cole’s have fortified their self service area by adding automated doors….they are even checking the receipt if they don’t trust people get rid of them.

 

[Generalzod]

This issue is an outrage
Makes me so angry

So it should

 

[blue bags]

So it should

It's making me raging Hot with angered
Thought's about those selfish checkouts at Woolies. Coles. Except one. This machine is My favourite. We love each other

 

[SpaceMonkey]

I don’t mind them, you can fit 6-8 of them in the space taken up by 2-3 normal checkouts and it helps move the people with small loads through quickly, leaving the conventional checkouts to deal with the big trolley loads. I think the current balance works. It beats Aldi where I feel sorry for the operators who always have a big queue to deal with.

 

[horrie hastings]

I don’t mind them, you can fit 6-8 of them in the space taken up by 2-3 normal checkouts and it helps move the people with small loads through quickly, leaving the conventional checkouts to deal with the big trolley loads. I think the current balance works. It beats Aldi where I feel sorry for the operators who always have a big queue to deal with.

Some of the normal checkouts are now self serve so those ones are using the same area. I was at Coles in Metro yesterday and at least they had two of the normal manned check outs operating and when i joined the queue which was short a woman opened another so there was no waiting which was good, the funny thing though when i was there yesterday it wasn't busy.
Cause i work at Metro and often just pop into Coles to check for mark downs for dinner or for the freezer when i have two or three things i will use the self service but any more than that its straight to the manned ones.

 

[Generalzod]

Good thing you're on the ball or these new fandangle self checkouts might've become common place for 20 years.

no kidding Sherlock..

 

[Matiunz]

What a con job these self service checkouts are, why aren’t consumers given a discount for using them, after all we are doing the Supermarkets job

You can just chose not to use them, you’ll find most people prefer to use self service hence why there are more of them

 

[Danish]

I love them. For some reason all the cheap produce I buy at them tastes like the top shelf organic stuff